*You are eligible for a refund under the following conditions:
Flight Cancellation or Significant Change: The airline cancels your flight or makes a significant schedule change, and you choose not to travel.
Service Not Provided: You paid for optional services (e.g., seat selection, baggage, Wi-Fi) that the airline failed to deliver.
Denied Boarding or Downgrade: You are involuntarily denied boarding, downgraded to a lower class, or cannot travel due to airline fault.
Refund Policy Disclosure: The airline’s own published refund policy or contract of carriage provides for a refund in your situation.
you’re entitled to
Full Fare Refund: A complete refund to the original form of payment, even for nonrefundable tickets.
Refund of Ancillary Fees: Return of fees paid for services not received (such as baggage, seat upgrades, or Wi-Fi).
Prompt Processing: Refunds must be issued promptly — within 7 business days for credit card payments and 20 days for cash or check payments.
Choice Over Vouchers: Passengers have the right to choose a monetary refund instead of travel credits or vouchers.
✈️ If your flight falls under U.S. Department of Transportation (DOT) jurisdiction, you may file a refund or complaint directly with the airline or through the DOT’s Aviation Consumer Protection Division.
*You are eligible for a refund under the following conditions:
Flight Cancellation or Delay: Your flight is canceled, rescheduled, or delayed beyond the permitted limits, and you choose not to travel.
Tickets Booked Through Any Channel: Refund timelines apply even if you booked through a travel agent or online portal.
Passenger-Initiated Cancellation: You cancel your ticket due to personal reasons, including medical emergencies (with proof).
Within 48-Hour “Look-In” Window: You cancel or modify your ticket within 48 hours of booking, provided, 1. For Domestic at least 5 days away 2. For international 15 days away.
you’re entitled to
Refund Within 21 Working Days: Airlines must process refunds within 21 working days, even for bookings made through agents or portals.
Refund of Ancillary Fees: Return of fees paid for services not received (such as baggage, seat upgrades, or Wi-Fi).
Free Cancellations or Modifications: During the 48-hour “look-in” period, passengers may cancel or amend their booking without extra cancellation charges (only fare differences apply).
Medical or Emergency Refunds: In case of proven medical emergencies, airlines must offer a cash refund or credit shell — not just vouchers.
✈️ If your flight falls under Indian DGCA jurisdiction, you can raise refund or service complaints through: